Frequently Asked Questions
Everything you need to know about shopping at the Amazfit Global Store.
Are the products sold on Amazfit Global Store authentic?
Yes, all products are 100% genuine and original. As an official global retailer, we source our smartwatches and accessories directly from the manufacturer to ensure you receive the highest quality electronics.
What is the typical shipping timeframe for international orders?
Orders are processed within 24-48 hours. Depending on your location, standard international shipping usually takes between 7 to 15 business days. Tracking information will be provided via email once your order departs our warehouse.
What is your return policy for defective or unwanted items?
We offer a 30-day return policy. If your device arrives defective or you are unsatisfied with your purchase, you can return it in its original packaging for a full refund or exchange. Please contact our support team to initiate a return merchandise authorization (RMA).
Do the smartwatches come with a warranty?
Yes, all Amazfit devices purchased through our store come with a 1-year limited international warranty that covers hardware defects and manufacturing issues under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Apple Pay and Google Pay to ensure a secure checkout experience.
How do I update the firmware on my new Amazfit device?
To ensure your device has the latest features, download the Zepp App from the App Store or Google Play Store. Pair your watch with your smartphone via Bluetooth, and the app will automatically notify you if a firmware update is available.